Volunteer Spotlight

Featured Volunteer – Dimple Don-Liyanage

Dimple has been an ACMP member for approximately 2 years, and has been a volunteer serving as a mentor in our pilot mentorship program this year. She has delivered change management and stakeholder services which has enabled her clients to share new ideas, anticipate and shape demand, optimize decision-making, maintain financial sustainability, and deliver positive customer and user experiences. Dimple was the winner of a second free ticket to attend the ACMP Canada 2018 conference and describes her experience of the two day event with us.  

 

As an experienced practitioner I was thoroughly inspired however there were three sessions that stood out for me:   Readiness to  Realization : Developing a Holistic Approach to Measurement, Change Management vs Managing Change, and Leveraging Neuroleadership to Thrive and Embrace Change.

 

Readiness to  Realization : Developing a Holistic Approach to Measurement

Putting the Pieces Together: An entire industry revolves around metrics that measure the success of a change process. This can help to put the jigsaw puzzle together. Here we had an opportunity to segment the change process along with  metrics to greater reach and efficiency, Early Engagement Business Readiness, and Utilization Proficiency Business Case Validation. As a change leader we must continually take the temperature of the authorizing environment — the views of the key sponsors, stakeholders and customer groups — during the transition. The sample metrics and guiding questions provided were effective in helping manage the change and communication which will secure and sustain resolve.

 

Change Management vs Managing Change

Planning your Equation for Change Success: Companies that lead in engagement think through their strategies and execute them with rigor. The change success has a clear plan of action and business case outlining the benefits of having motivated and committed staff. This should also include your understanding of the plus and minus in Change Management vs Managing Change overview. Consider the possible stumbling blocks. Could a lack of financial resources put your plan on hold? Can you make sure your change road map clearly outlines expected returns for staff? Can you compliment your survey with other qualitative information such as interviews, and online forums?  We all understand that ssustaining transformation is very difficult without the continual buy-in and help from stakeholder and employee groups. Thus, it’s important to keep the message of the mission in the foreground. Managing communication involves many factors and tactical details specific to each initiative, but the primary lesson learned is to first make your plan and then multiply the communication amount and channels by a factor of ten. As in other transformations, the key is to make your road map future proof, by building on strengths and mitigating the weakness.

 

Leveraging Neuroleadership to Thrive and Embrace Change

Thinking about Thinking: How do people talk, think and reflect on their actions?  The idea of the mind and the brain and understanding this separation in the most detail form through example of science and behavioural based studies. Our mind synthesizes mental activity, functioning much like a spokesperson in a large institution. There are moments we want to access pertinent data, but sometimes the brain loses essential pieces of information as a result of dysfunction in the organizational hierarchy. Essentially it takes concrete experience to make change. Cognitive understanding of new concepts such as the differences between the brain and the mind complement this process.

 

To generate transformational change, one must display the courage to innovate, despite day to day pressures and entrenched constraints. “Admitting that we don’t know the answer to a question makes most people uncomfortable, and the learning process is often messier than we’d like it to be.”

 

The ACMP Change Management Conference created a successful space for sessions that were insightful and informative on their particular specialty which generated a lot of discussions, ideas and synergistic opportunities.  It seems there is always a hybrid people even in the most conservative corporations – and this is exactly what is takes to address the ambiguous problems of change in the workplace.

 


Featured Volunteer: June 2018

Name: Kelly Rubin

Years with ACMP: < 1 year
Role with ACMP Toronto: I am supporting the professional development committee with a specific focus on providing project management for the mentoring program.

What are you up to these days?
I moved to Toronto in August 2016 to pursue my MBA at the University of Toronto’s Rotman School of Management. I finished the program this April with a major in Leadership and Change Management and am currently interviewing for organizational effectiveness and change management consulting roles (internal and external). Prior to the MBA, I received an Executive Certificate in Organizational Consulting and Change Leadership from Georgetown University in my hometown of Washington, D.C.

Best advice you’ve received in regard to change management?
The best advice I’ve received was from Georgetown faculty member, Bob Devlin, regarding how to approach delicate situations and conversations as a change agent …the heat and light metaphor.

“A Chinese metaphor is the rice pot – think of the pot on the stove… when the fire is just right, the top of the pot perks along as the rice cooks; if the flame is too high, the pot boils over; if the flame isn’t high enough, it may never boil and just turn into mush. A skilled cook will adjust the temperature, add a little oil or some salt to keep the pot perking along until it’s done. So it goes in relationships or group dynamics. Sometimes we need a bit more heat, sometimes a little less to keep things perking along.”

Hobbies/activities outside of work?
My hobbies include singing (with the Rotman Jammers), rec league basketball, dining my way through Toronto’s multicultural scene, and hiking (currently accepting trail recommendations!). I am also enjoying getting involved with the human capital community in Toronto by volunteering as Marketing Director on the board of the Toronto Organization Development Network and with InnovateWork.

What do you think is the most interesting fact about you?
I have been paragliding three times and hope to eventually go on all continents! This excludes Antarctica…Canada is cold enough.

 


 

Featured Volunteer: April 2018

Name: Maggie Rickaby

Years with ACMP: <1 year

Role with ACMP Toronto: I am a volunteer with the Events team. I help with the execution of various ACMP Events, including setup, planning, and post-survey feedback.

How long have you been with ACMP? I have only been a member since January 2018, but it has been amazing being exposed to such a great network.

Where do you work and what is your role there? I work at PepsiCo Foods Canada and I am a Senior Change Analyst.

Best advice you’ve received in regard to change management? I am newer to the Change Management field and have so far received a lot of great advice from my current manager. I think one of the most eye-opening pieces of advice so far was that sometimes the biggest change resistors when engaged effectively can become the greatest allies.

What do you like to do outside of work? I like to participate in athletics, sing, and read.

What do you think is the most interesting fact about you? I am currently doing my MBA part-time and I am really enjoying it!

 


 

Featured Volunteer: February 2018

Name: Elyse Knight

Years with ACMP: <1 year

Role with ACMP Toronto: Currently I am a volunteer with the Professional Development and Programming Committee. A lot of my role has been helping launch the new Mentoring Program.
Where do you work and what is your role there?
IBM Canada. I am a Global Business Services Consultant as part of the Talent & Engagement Team.

Best advice you’ve received in regard to change management?
My previous manager always said to think about the change from the impacted users point of view. What the change means to them, what would they want to know, etc. He taught me that Change Management is applicable to your personal life too, so you can always think about a situation from that point of view.

What do you like to do outside of work?
I enjoy trying new cuisines and restaurants. I also enjoy the gym, and hot yoga classes.

What do you think is the most interesting fact about you?
I was the president of my University HR Club. I pursued HR due to a Professor of mine – not only was she an HR Professor, but she also worked as a Change Management Consultant. She was the one to peak my interest in Change Management.

 

Featured Volunteer: November 2017

Name: Sameer Masood

Years with ACMP: 1 year

Role with ACMP Toronto: I am part of the Toronto Professional Development and Programming Committee. I am actively working on building opportunities for the local community to share skills, knowledge and experiences with ACMP Toronto.
Where do you work and what is your role there?
I work at Impact Change, we build and empower Change Management competencies in leaders and organizations. I am the principal director and oversee product development, strategy and business development.

Best advice you’ve received in regard to change management?

“We have minds that are equipped for certainty, Linearity, and short-term decisions that must instead make long term decisions in a non-linear, probabilistic world” – Paul Gibbons

What do you like to do outside of work?
I stay active with soccer and occasional gym visits, I love ordering books online and writing reviews, and I travel when I can.

What do you think is the most interesting fact about you?
I have lived in Nigeria, Dubai and Canada – evenly split. I enjoyed each of those experiences which have paved my ability to lead and manage Change.

 


 

Featured Volunteer: October 2017

Name: Carlos Calderon

Years with ACMP: 2 years

Role with ACMP Toronto: Volunteer researcher, and currently collaborating with the migration between platforms of the Chapter’s PM and communication tool.

Where do you work and what is your role there?
I work at Capillary Consulting as a Marketing Analyst. I created a Marketing Plan and Calendar for 2017, and manage Capillary’s social network accounts. I also collaborate with email marketing creation and event promotion together, with other members of the team.

Best advice you’ve received in regard to change management?
A big change is made by small changes.

What do you like to do outside of work?
Playing sports, and working out.
Exploring the city and visiting new places.

What do you think is the most interesting fact about you?
Being with people and making their lives easier gives me energy

 


 

Featured Volunteer: September 2017

Name: Jose Hernandez

Where do you work and what is your role there?
Organizational Change Manager at TD, Technology Solutions division. Have had the chance to lead change management efforts for large, multi-year IT implementations, impacting 5,000+ users across the bank in Canada, USA, UK and Singapore. Current one I’m working on will impact the whole bank (80,000+ employees). Prior to TD, I was in the Public Sector supporting big transformation agendas in both project management and change management capacities. The last 3 years in government where as a Program Manager overseeing quality improvement initiatives across Canada at a Federal cancer agency. We basically gathered cancer data from all provinces, developed comparable indicators, published them and then dived into change management efforts to get physicians, researchers, policy makers, health planners to change their practices based on the data… not and easy job, especially when the feds cannot be telling provinces how to run their show. Lots of diplomacy and formal face-to-face meetings with CEOs and content experts from all provincial cancer agencies to agree on how to move forward with the change agenda.

How long have you been with ACMP?
Over a year now

What is your role with the ACMP Toronto chapter?
Volunteer with the Professional Development portfolio

Best advice you’ve received in regard to change management?
To first understand the change management maturity level of the team/division/organization before diving into grandiose change management plans. Can’t do the whole blown change management effort when the culture/appetite/understanding is not there yet. Understanding the maturity level first, allows for right-sizing the change management plans, which sometimes means just sending comms messages via email and putting on a few lunch & learns. The challenge is on then to raise the understanding of what change management is and isn’t, and how far can it go in supporting transformation agendas.

Hobbies/activities outside of work?
Road cycling. Love going for long rides every weekend, Downtown Toronto to Oakville and back (about 80km), or Downtown Toronto to Burlington and back (about 120km). Have also participated in the Ride To Conquer Cancer for the last 4 years, a fundraising/charity cycling event from Toronto to Niagara Falls over two days, 220km in total. Joining next year as well to make it 5 in a row!
I also volunteer for PMI’s Southern Ontario Chapter. I hold my PMP (that’s where my career started, project management, prior to moving full time into change management) and have been a mentor in their Mentoring Program for a number of years now. Always a great experience to learn from and help others. Also get to apply the coaching training I’ve gotten. Quite a different approach mentoring from coaching. Both work well depending on the situation.
True to my Colombian background, enjoying a great cup of coffee with either a good book (an autobiography most likely) or a great conversation.

What do you think is the most interesting fact about you?
You got me on this one. Here’s a few things. You get to decide.
Industrial Engineer, Masters in Business, Project Manager, Change Manager, and Coach.
Did kinder-garden in Peru, high school in Colombia, undergrad in the USA, masters in London, UK, then back to Colombia to work for about 3.5 years, then moved to Canada almost 7 years ago. Starting fresh and tackling uncertainty in new places is right up my alley!
Although I’m an engineer and I guess that’s why project management came easily with its structured/sequential approach, there’s a less structured artistic side of me…. when I’m behind my turntables mixing some great electronic music and animating the crowd. Hey, engineers can also live up a party! Comes from my mom’s side of the family, they all play some kind of instrument. I play guitar.

 


Featured Volunteer: August 2017
Meet our Volunteers!
Featuring: Shawn Draisey

We have been highlighting members of the Communications Team for the last few months, so it is fitting that our last Comms Team profile is of Mr. Shawn Draisey, our Communications Coordinator. Without Shawn keeping us organized, we wouldn’t be able to do half as much as we currently do. And spoiler alert: there’s more to come!

Shawn has been with the ACMP Toronto Chapter since March 2016, and when he’s not sending emails to the Comms Team, he is working for Citron Hygiene where he has taken a contract as a corporate recruitment specialist.

1. Best advice you’ve received in regard to change management?
I’m not sure if it is advice, but I am reading Jason Little’s Lean Change Management, and I am intrigued by the Blast Radius Canvas (a way to explore the system you are changing) – it’s so ingenious!

2. What hobbies/activities do you enjoy doing outside of work?
I liked canoeing and weekend camping. I also volunteer at ChocoSol Traders, a learning community social enterprise in Toronto, and reading about the Circular Economy.

3. What is the most interesting fact about you?I
In January 2011 I wrote and performed a 5-minute stand-up routine at Yuk Yuk’s Toronto. I havae also completed the Improv Program at Second City.

 


Featured Volunteer: July 2017
Meet our Volunteers!
Featuring: Asma Kenshil

Asma Kenshil has been behind the scenes at ACMP Toronto for four years; her work is quiet – which is why you may not have heard her name before – but very impactful. Asma is our Social and Digital Media Specialist on the Communications Team, and responsible for all the tweets you see coming from the ACMP Toronto Chapter.

Asma is a globetrotter at heart, agile, and curious, which makes her a great a change manager. In fact, she just finished an 18 months contract at BMO. Before her next adventure we asked her our three favourite questions:

1. Best advice you’ve received in regard to change management?
Always ensure you provide added value to the business outcomes, and support your client’s needs from a wide range of change management activities; in particular, clarifying their change strategy and business transformation needs.

2.  What hobbies/activities do you enjoy doing outside of work?
I enjoy hiking and cycling. I’m an avid reader, particularly history, politics and philosophy.

3.  What is the most interesting fact about you?I
I’ve never lived in a city for more than 5 years since I was born. This makes me a global nomad – I don’t have a specific place that is my home which means I adapt very easily to wherever I am and bring with me a unique eclectic perspective.

 


Featured Volunteer: June 2017
Meet our Volunteers!
Featuring: Jeff Kerr

Some of you will recognize this name (you read it four columns up), and some of you would recognize his face – it’s Jeff Kerr, volunteer at the ACMP Toronto Booth at Change Leadership and ProjectWorld-BAWorld. Jeff is an independent change management and communications consultant, who most recently worked for the Ontario Government in the Change Management Office, as the Communications Lead for the Carrier Solutions Project of the Road User Safety Modernization Program at the Ministry of Transportation. This is the program transforming the driver and vehicle registration system.

Jeff joined ACMP Toronto less than a year ago, after attending the Regional Conference here in Toronto. Last Wednesday, in addition to being the driving force behind our first ever LIVE broadcast (the AGM), where it was also announced that he is our new Director of Communications. Welcome Jeff! As our new Director of Communications, we were dying to know:

1. Best advice you’ve received in regard to change management?
“Never half ass two things. Whole ass one thing” – Ron Swanson.  This “advice” might seem glib given how many things we are asked to do every day. Certainly, most change efforts have multiple target audiences that require several tactics to adequately connect with them. This is why we need to be diligent in truly understanding the impacted audiences and how to best reach, engage and persuade them rather than just reusing the same plan and templates as the last time. We need to continuously engage, assess and improve as we go to ensure the team is putting their “whole ass” into activities with the largest effect.

2.  What hobbies/activities do you enjoy doing outside of work?
I am passionate about encouraging civic involvement in solving society’s challenges. I am currently assisting a colleague in the development of a framework that embeds stakeholder and public engagement into efforts to prepare Ontario for the Fourth Industrial Revolution.

3.  What is the most interesting fact about you?I am not famous for anything in particular. I grew up on a dairy farm, so I have a real affinity for chocolate milk, butter and ice cream. I do like to solve complex problems – and there is no shortage of those.

Any last words, Jeff?
I want to thank Karen, Rich, Asma, Shawn, Kaitlin, Denise, Joanne, Teresa and Laura for your patience and support to the testing of Periscope at the AGM!
I am excited to accept a position on the Board of Directors!

 


Featured Volunteer: May 2017
Meet our Volunteers!
Featuring: Tara Mullins

If you read the volunteer column last month (“Thank You to Our Volunteers”), then you’ll recognize the name of this month’s Volunteer Spotlight. Tara was the lucky volunteer who won admission to the ACMP Global Conference, later this month in New Orleans.

“I am looking forward to this opportunity to attend my first ACMP global conference.
All sessions look extremely interesting and informative.
I am excited for this experience and to return with greater knowledge and skills
which will help my development and my company.” – Tara

Tara is a multi-level program manager at GoodLife, where she’s been working for the past 16 years. As a Director in Member Services, she leads and supports a team of 15 associates across Ontario, providing strategic direction for her section, which services over 3000 clients.

Tara has been an ACMP member for almost two years, and is currently volunteering on the Communications Team for the Toronto Chapter. Even as a member of the Communications Team, we still had to ask her our three favourite questions:

1. Best advice you’ve received in regard to change management?
I found it very interesting when learning about Change Management and how it correlates with many aspects of sport. My first biggest take away in Change Management is “It takes a village” I’ve learned to leverage a network to help make things move forward and succeed.

2.  What hobbies/activities do you enjoy doing outside of work?
I am athletic – love going to the gym and playing sports.  I am a retired professional squash player, I do yoga, lift weights, and kite board.  I am also an avid movie watcher, Second City improv participant and member of a book club.

3.  What is the most interesting fact about you?
As a professional squash player, I travelled the world and competed in places like Egypt, Australia, Norway, Ecuador, Colombia, the US and all over Canada.  This gave me the opportunity to experience a multitude of cultures.

 


Featured Volunteer: March 2017
Meet our Volunteers!
Featuring: Gerlinde Weger

There are many things that go on behind the scenes at ACMP Toronto: the work of the Board of Directors, committees, and sometimes one-off projects. This month we are shining the light on Gerlinde Weger, a member of ACMP Toronto’s Strategy Task Force. Gerlinde and the team have spent the last few months collecting and analyzing data from surveys and interviews done with ACMP members, and the recommendations from this were presented to the Board earlier this month.

Gerlinde, who has been an ACMP Toronto Chapter member since 2013, is a CM consultant, currently working on an assignment with BMO Financial. Specifically, she leads the CM function for projects in Personal and Commercial Banking.

The Communications team caught up with Gerlinde and asked her our three favourite questions:

1. Best advice you’ve received in regard to change management?
“‘No’ is the first step to ‘yes’.”  When implementing change initiatives, dealing with resistance is a sign of engagement.  When there is no response there usually is a lack of interest and a red flag that the change won’t be accepted..

2.  What hobbies/activities do you enjoy doing outside of work?
I love live performances, from indie theatre and new opera to classic symphony and blues.  I also am an avid cyclist and life time beginner golfer and skier.

3.  What is the most interesting fact about you?
Hmm, not sure if I have a ‘most’ interesting fact.  Perhaps, an interesting experience is when living and working in Asia, I was on the women’s team representing Hong Kong  in the international dragon boat competition.  It was quite the experience representing the island. Also, my team during practice, beat the men’s team from Germany – quite to their astonishment.

 


Featured Volunteer: February 2017
Meet our Volunteers!
Featuring: Kaitlin Pianosi

Tides are shifting at the ACMP Toronto Newsletter headquarters as our long-standing “news guy,” Rob Mencel (who we “met” last time in this column) is stepping down. We thought it fitting to introduce you to one of ACMP Toronto’s rookies who will be joining the Communications Committee. Meet Kaitlin.

Kaitlin has previously volunteered with the membership committee, and the strategy task force. Outside of ACMP Toronto, Kaitlin holds a number of “gigs,” most notably helping non-profits shift from ad hoc beginnings to full-fledged, functioning organizations, including volunteer management, strategy building, operations management, and HR policy.

We wanted to know more about Kaitlin, so we did some Q&A:

1. Best advice you’ve received in regard to change management?
“Frustration is the result of unmet expectations.”

2.  What hobbies/activities do you enjoy doing outside of work?
I play ringette and soccer year-round; teach robotic LEGO classes for kids; and I love, love, love board games!

3.  What is the most interesting fact about you?
Other than robotic LEGO? My favourite sound is a street cleaning truck on a cool summer night.

 

Featured Volunteer: October 2016
Meet our Volunteers!
Featuring: Rob Mencel

You might not recognize the name “Rob Mencel” but you do know him, or at least his writing. Rob edits and pushes out ACMP Toronto’s newsletter and announcements. He’s been active as a member of the Communications Committee ever since he joined the Chapter in 2013.

Rob works at BMO, running change management on their digitization program or “bringing the bank into the future!” Here, he introduces the bank to new technologies that make their processes more efficient, to be able to meet customers’ changing expectations.

We learned more about Rob through a Q&A:
1. Best advice you’ve received in regard to change management?
“Think of any change as a process not a plan” This has been helpful for me developing the mindset that a change “plan” is a guide instead of it being set in stone.

2.  What hobbies/activities do you enjoy doing outside of work?
I play the drums and snowboard. My wife is a kindergarten teacher so I also spend a lot of time helping her – making play doh, cutting out shapes, or running to the dollar store.

3.  What is the most interesting fact about you?
I love to travel and experience any opportunity to try something new.

 


 

Featured Volunteer: September 2016
Meet our Volunteers!
Featuring: Teresa O’Hara

By day, Teresa is Project Manager, Change Management at Region of Peel. Working in the Service innovation, Information & Technology PMO, she supports change management on technology projects including the movement of information onto new systems, or bringing manual process to electronic workflow. Teresa has been one of the Toronto ACMP Chapter’s amazing volunteers for the last two years. Her latest project was organizing the Chapter’s AGM held this past June, including venue and catering selection, designing the night’s itinerary, drafting communications for all media platforms (EventBrite, Twitter, etc.), and providing the Director of Programming and Events with options for the Board to approve.

What’s the best advice you’ve received in regard to change management? 
“There is not a ‘one size fits all’ approach” and to “always listen and ask questions.”

In addition to volunteering with Toronto ACMP, what do you like to do in your spare time?
“I enjoy spending time with family and friends, and recently got into boating. I am a true fan of the Leafs and Toronto FC (season ticket holder), and a bandwagon fan of the Blue Jays and Raptors; sorry Argos, I’ve only watched the occasional Grey Cup!”

What is the most interesting fact about you?
“I have been told I have a talent for creating jingles, slogans, raps, and acronyms.”

On behalf of all members, thank you Teresa for your time and efforts in supporting Toronto ACMP!

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