Mentoring Program FAQ’s

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Q. What is the Mentoring Program about? 

A. The Mentoring Program is a one-to-one relationship between mentors and mentees focused on (1) developing and enhancing change management competencies, (2) career development within the profession, and (3) orientation to the profession. Issues and situations discussed during the Program are strictly confidential between mentor and mentee.

Q. Who is eligible to be a Mentor?

A. A mentor is a change management professional from any industry with over five (5) years of experience, who voluntarily provides friendly mannered advice to less experienced change management practitioners or individuals from complimentary disciplines interested in joining the change management profession. Must be an ACMP member in good standing.

Q. Who is eligible to be a Mentee?

A. A mentee is someone with limited experience in change management from any industry or a newcomer to the change management profession, looking to obtain advice from a seasoned professional. Must be an ACMP member in good standing. Mentees are typically employed as or seeking the role of one of the following:

Change manager, Organizational change manager, or Change lead involved in business transformation or business process improvement.

  • – Project manager or related positions responsible for ensuring adoption and realization of benefits.
  • – Training and communication professional working with teams on large roll-outs.
  • – Human resource (HR) professional supporting business transformation efforts.
  • – Knowledge management specialist transforming the way companies collaborate and use knowledge.

Q. How long is the Program?

A. The Mentoring Program will run for eight (8) months from May 2018 to December 2018 with three (3) mandatory in-person meetings scheduled by the Program’s coordinating team.

Q. How much time is required for Mentors and Mentees?

A. Mentors and mentees will complete 24 hours of contact (mentoring) time, and 6 hours of meeting time (3 meetings, 2 hours each) organized by the Program’s coordinating team. To complete the 24 hours of contact time, mentors and mentees would spend an average of 1/2hr to 1 hour per week until completing the 24 hours. This can be face-to-face, over the phone, or other real-time communication methods. Additional time may be required on follow-up items and/or specific tasks stemming from mentoring sessions. Mentors/mentees are not obligated to spend 1/2hr to 1 hour per week, although it is considered the best way to achieve the total of 24 hours. It is up to the discretion of Mentors and Mentees to determine a schedule that works best for them both. Traveling time to and from mentoring sessions, e-mail exchanges, agreed upon pre-work, reading/reviewing/revising materials, or attending other training/courses are NOT considered eligible mentoring hours.

Q. Can the mentoring relationship be continued once the Program ends?

A. Mentors and mentees are welcome to continue their relationship outside of the Program. However, it should be checked if the time spent together can be claimed under existing PDU categories. Those interested in continuing in a formal mentoring relationship would have to re-apply to next year’s Program.

Q. How do I apply to the Program and what happens after I apply?

A. Registration for 2018 has closed; it will reopen again in Spring 2019.

The application process is as follows (for both Mentors and Mentees):

  1. 1. Read the Frequently Asked Questions (FAQs)
  2. 2. Update your resume
  3. 3. Complete the online application and submit your up-to-date resume using the following link registration closes Friday, April 20, 2018 at 11:59pm
  4. 4. Once matched and accepted to the Program, you will receive an email prior to the start of the Program with your mentor-mentee match and respective resumes shared with each other.
  5. 5. Attend the mandatory in-person opening session taking place on May 10, 2018.

Q. Are only individuals working in change management able to apply?

A. The following are welcome to apply:

  • – Individuals currently working in change management or related roles.
  • – Individuals from complimentary fields (such as Project Management) interested in joining or learning more about the change management profession.
  • – Students or recent graduates looking to join or learn more about the change management profession.

Q. Are only professionals from specific industries allowed to participate?

A. All industries are welcome.

Q. Why are there mandatory in-person meetings?

A. Best practice indicates that a successful mentoring program is based on a good mentor-mentee match, and appropriate training to provide guidelines and set expectations for both mentors and mentees. Therefore, to ensure a successful Program, three in-person mandatory meetings will be held with the following objectives.

1 – Opening session 

To provide guidelines and set expectations on what mentoring is and isn’t, and to guide mentors and mentees through the process of setting clear objectives and topics for their mentoring relationship.

2- Mid-Point session

To check-in on the health of the mentor-mentee relationship and reset guidelines and expectations. And review the logged mentoring hours to date. This would ensure a successful second half of the Program.

3- Closing session

To discuss what worked well/what could have worked better in the mentoring relationship, and what can be improved for next year’s Program. And review the logged mentoring hours.

Q. How are Mentors and Mentees matched?

A. Mentors and mentees are paired up on a best match basis. The following criteria gathered during the registration process is used to assist with the matching process:

  1. Industry of both mentor and mentee.
  2. Mentoring topics both mentor and mentee are interested in.
  3. Years of experience of both mentor and mentee.
  4. Meeting location and time preference of both mentor and mentee.
  5. Other considerations.

Q. How many Mentees are assigned to a Mentor?

A. Only one mentee is assigned to a mentor. However, in the event of having more mentees than mentors, senior mentors may be approached to take on two or more mentees. In such cases, all parties involved would need to be in agreement for the mentoring relationship to proceed.

Q. Is my participation guaranteed upon registering for the Program?

A. Registrants need to be matched first prior to being formally accepted to the Program. Those successfully matched and accepted to the Program will receive an email communication welcoming them to the Program and next steps

Q.What happens if I do not get matched?

A. You will be put on a waiting list in case somebody drops out of the Program, or a mentor is willing to take on more than one mentee. Otherwise, you will need to reapply for next year’s Program.

Q. What happens if my Mentor / Mentee and I do not get along?

A. It is expected that both mentors and mentees will put their best efforts to create a positive relationship. If by any reason the mentoring relationship is not working out, this should be brought up to the attention of the Program Coordinator for assessment on a case by case basis.

Q. Why do we need to submit the resume?

A. Best practice indicates that a good match is part of a successful Mentoring Program. The more information we have regarding the background of participants, the better the match. As part of the matching process, resumes of both mentor and mentee will be reviewed.

Q. Will my resume be treated as confidential?

A. Your resume will only be seen by the Mentoring Coordinator. Once paired, your resume will be shared with your matched mentor / mentee.

Q. Can Professional Development Units (PDUs) be earned as part of the Program?

A. Yes, both mentor and mentee, if they are a Certified Change Management Professional (CCMP), can each earn PDUs for participating in the Program.

Q. As a CCMP, how many Professional Development Units (PDUs) will I earn?

A. Both mentor and mentee, if they are a CCMP, can each earn a total of 30 PDUs, as follows:


Activity Time Commitment PDUs
Opening session 2 hours 2
Mid-point session 2 hours 2
Closing session 2 hours 2
Mentoring for 24 hours 24 hours 24
TOTAL 30 hours 30

Q. What time is and is not considered eligible for PDU credits?

A. One PDU is defined as one hour spent between mentors and mentees discussing change management topics either face-to-face, over the phone, or through other real-time communication methods. Traveling time to and from mentoring sessions, e-mail exchanges, agreed upon pre-work, reading / reviewing / revising materials, or attending other training / courses are NOT considered eligible mentoring hours.

Q. For which year will I be able to claim PDUs related to the Mentoring Program?

A. PDUs can only be claimed for the calendar year in which the Program takes place.

Q. How do I claim my PDUs?

A. Upon completion of the Program, each mentor / mentee is responsible for submitting their own PDUs in the ACMP online system. PDUs must only be claimed at the end of the Program under the PDU category Giving Back to the Change Management Profession, as follows:

  • Under the PDU category Giving Back to the Change Management Profession, enter the following in the respective fields:


Field What to enter
Title ACMP Toronto Mentoring Program
Participation Category Volunteer in change management
Requested Units 30
Verification document At the end of the Program, participants who have completed the required hours will receive a Certificate of Completion to be submitted as their “verification document”.

Q. How will the mentoring hours be tracked?

A. An electronic tracking template will be provided to all mentors and mentees for logging mentoring hours. Each paired mentor-mentee will be asked to submit their tracking forms for verification at the mid-point mark and at the end of the Program.

Q. If my mentoring hours go over the 24 hours, can I claim more than 24 PDUs?

A. Only a total of 24 mentoring hours can be claimed as part of the allotted 1:1 contact (mentoring) time. If more than 24 hours are spent, still only 24 PDUs can be claimed for that portion of the Program.

Q. If I do not complete my 24 hours of contact time by the end of the Program, what can I do?

A. If the 24 hours of contact time are not met by the end of the Program, PDUs will not be eligible for claiming as part of the Mentoring Program.

Q. If I become a CCMP during the Mentoring Program, will I be eligible for PDUs?

A. If the Certified Change Management Professional (CCMP) designation is obtained during the Mentoring Program, those individuals will be eligible for PDUs from the day the CCMP status was obtained through the end of the Program.

Q. I am working on obtaining my CCMP designation, can I claim the mentoring hours as part of the required 21 hours instructor-led change management training towards my CCMP qualifications?

A. The Mentoring Program does not qualify towards the 21 hours of instructor-led change management training requirement for the CCMP. The instructor-led training portion of the CCMP application is specifically focused on structured learning programs aligned with The Standard.

Q. Who can I contact for further information?

A. For more information, please contact the ACMP Toronto Mentoring Program at

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