Mentoring Program FAQ’s

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Q. How do I register to the Mentoring Program and what happens after I register?

The following steps apply to both Mentors and Mentees:

1. Complete the online application before the registration closing date April 26, 2019. 

2. If you are a successful candidate, you will receive an email prior to the start of the Program with your respective mentor or mentee.

3. Pay the participation fee of CAD $40 + HST per person.

4. Attend the Opening Session which will be held on May 22, 2019.

Q. How much time is required for Mentors and Mentees?

Mentors and mentees will complete a minimum of 14 hours and a maximum of 20 hours of contact (mentoring) time over a 6 month period (May to November), as well as 6 hours of training time (3 meetings, 2 hours each) organized by the Program’s Coordinating Team. To complete the maximum of 20 hours of contact time, mentors and mentees would spend an average of 1/2hr to 1 hour per week until completing the 20 hours. This can be face-to-face, over the phone, or other real-time communication methods. Additional time may be required on follow-up items and/or specific tasks stemming from mentoring sessions. Mentors/mentees are not obligated to spend 1/2hr to 1 hour per week, although it is considered the best way to achieve the 20 hours. It is up to the discretion of Mentors and Mentees to determine a schedule that works best for them both. Traveling time to and from mentoring sessions, e-mail exchanges, agreed upon pre-work, reading/reviewing/revising materials, or attending other training/courses are NOT considered eligible mentoring hours.

Q. What is the participation fee for the Program and what does it cover?

The fee per person is $40 + HST since both mentors and mentees receive value from the Mentoring Program. The participation fee helps cover in-person training sessions and other costs associated with the Program. Only mentors and mentees that are matched and accepted into the Program will be charged the participation fee, which is non-refundable once the Opening Session has taken place.

Q. How are Mentors and Mentees matched?

Mentors and mentees are matched based on the following criteria gathered during the registration process:

    • – Industry of both mentor and mentee.
    • – Mentoring topics both mentor and mentee are interested in.
    • – Years of experience of both mentor and mentee.
    • – Meeting location and time preference of both mentor and mentee.
    • – Matching preference.
  • – Other considerations.

Q. How many Mentees are assigned to a Mentor?

Only one mentee is assigned to a mentor. However, in the event of having more mentees than mentors, senior mentors may be approached to take on two or more mentees. In such cases, all parties involved would need to be in agreement for the mentoring relationship to proceed.

Q. Is my participation guaranteed upon registering for the Program?

Registrants need to be matched first prior to being formally accepted to the Program. Those successfully matched and accepted into the Program will receive a welcome email with next steps.

Q. What happens if I do not get matched?

You will be put on a waiting list in the event a candidate decides to leave the Program. Otherwise, you will need to re-apply for next year’s ACMP Toronto Mentoring Program.

Q. Will information discussed during the Program be treated as confidential?

Yes. All issues and situations discussed during the Program are strictly confidential between mentor and mentee.

Q. Why are there mandatory in-person training sessions?

Best practice indicates that a successful mentoring program is based on good mentor-mentee match, and appropriate training to provide guidelines and set expectations for both mentors and mentees. Therefore, to ensure a successful Program, three in-person mandatory training sessions will be held with the following objectives:

Opening session

To provide guidelines and set expectations on what mentoring is and isn’t, and to guide mentors and mentees through the process of setting clear objectives and topics for their mentoring relationship.

Mid-Point session

To check-in on the health of the mentor-mentee relationship and reset guidelines and expectations. And review the logged mentoring hours to date. This would ensure a successful second half of the Program.

Closing session

To discuss what worked well/what could have worked better in the mentoring relationship, and what can be improved for next year’s Program. And review the logged mentoring hours.

Q. Can the mentoring relationship be continued once the Program ends?

Mentors and mentees are welcomed to continue their relationship outside of the Program. Those interested in continuing in a formal mentoring relationship would have to re-apply to next year’s Program.

Q. Can Professional Development Units (PDUs) be earned as part of the Program?

Yes, both mentor and mentee, if they are a Certified Change Management Professional (CCMP), can each earn a total of 26 PDUs for participating in the Program.

Activity Time Commitment PDUs
Opening session 2 hours 2
Mid-point session 2 hours 2
Closing session 2 hours 2
Mentoring time 20 hours 20
TOTAL 26 hours 26

Q. What time is and is not considered eligible for PDU credits?

One PDU is defined as one hour spent between mentors and mentees discussing change management topics either face-to-face, over the phone, or through other real-time communication methods. Traveling time to and from mentoring sessions, e-mail exchanges, agreed upon pre-work, reading / reviewing / revising materials, or attending other training / courses are NOT considered eligible mentoring hours.

Q. For which year will I be able to claim PDUs related to the Mentoring Program?

PDUs can only be claimed for the calendar year in which the Program takes place.

Q. How do I claim my PDUs?

Upon completion of the Program, each mentor / mentee is responsible for submitting their own PDUs in the ACMP online system. PDUs must only be claimed at the end of the Program under the PDU category Giving Back to the Change Management Profession, as follows:

Under the PDU category Giving Back to the Change Management Profession, enter the following in the respective fields:


What to enter


ACMP Toronto Mentoring Program

Participation Category

Volunteer in change management

Requested Units

Mentoring hours completed + training hours attended

Verification document

At the end of the Program, participants will receive a Certificate of Achievement to be submitted as their “verification document”.

Q. How will the mentoring hours be tracked

An electronic tracking template will be provided to all mentors and mentees for logging mentoring hours. Each paired mentor-mentee will be asked to submit their tracking forms for verification at the mid-point mark and at the end of the Program.

Q. If my mentoring hours go over the maximum 20 hours, can I claim more than 20 PDUs?

Only a maximum of 20 mentoring hours can be claimed as part of the allotted contact (mentoring) time. If more than 20 hours are spent, still only 20 PDUs can be claimed for that portion of the Program.

Q. If I become a CCMP during the Mentoring Program, will I be eligible for PDUs?

If the Certified Change Management Professional (CCMP) designation is obtained during the Mentoring Program, those individuals will be eligible for PDUs from the day the CCMP status was obtained through the end of the Program.

Q. I am working on obtaining my CCMP designation, can I claim the mentoring hours as part of the required 21 hours instructor-led change management training towards my CCMP qualifications?

The Mentoring Program does not qualify towards the 21 hours of instructor-led change management training requirement for the CCMP. The instructor-led training portion of the CCMP application is specifically focused on structured learning programs aligned with The Standard.

For more information, please contact the ACMP Toronto Mentoring Program Team at