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Job Title Company Location Deadline
Senior Manager, Digitization Change Management BMO Financial Group Toronto August 31, 2018
Senior Change Management Specialist TD Bank Group Toronto
Change Management Specialist TD Bank Group Toronto

 

 

Senior Manager, Digitization Change Management

Organization: BMO Financial Group
Date Posted: June 13, 2018
City: Toronto
Location: 55 Bloor Street E, Toronto

Description

 

The Senior Manager, Digitization Change Management will understand the overall business performance targets and desired customer and employee experience in order to develop the Digitization Change Management strategy for the appropriate sales force.  The role will develop, recommend and manage a change strategy and implementation plan for Digitization and be aligned with other business groups. The role will develop change communications strategies, ensuring effective support of change implementation plans and event management adhering to BMO’s standards for Change Management. This role is accountable to design, build and manage the underlying process for sustaining implemented change as well as the capability to assess the success of any change, monitor to ensure that all strategy, policy, project, program or product implementation, which will impact the sales force, is appropriately analyzed to assess financial, people, process and technology impacts, escalating any issues or problems through the appropriate channels as necessary. In addition, this role will ensure the consistent and effective integration and implementation of specific change initiatives by ensuring a high-quality approach to the management of change.

 

The Senior Manager, Digitization Change Management will work with appropriate communication and training teams to help develop and manage the Digitization communications strategy, ensuring employees can easily access, understand and action communications that are timely, relevant, targeted, clear, retrievable and of high quality. This role will ensure appropriate message content is developed across media for the sales force leveraging integration opportunities across initiatives and ensuring optimal positioning for maximum relevance and will work with Employee Communications to ensure effective distribution of the final communication.

 

KEY AREAS OF ACCOUNTABILITY

  1. Business Delivery & Operational Effectiveness
  2. Client & Relationship Management
  3. Risk Management and Control
  4. Change & Innovation
  5. Planning

 

Click here to learn more and apply!

 

 


 

Job Title – Change Management Specialist

Job Level – 10

Department Overview

Ready to be the change at TD?

We’re an innovator and leader in the change management space. When others look to change, they look to TD for inspiration and results. Across the bank, we’re fast-tracking digital and agile culture transformation. Our legendary customer experience continues to guide us as we deliver groundbreaking projects and experiences.

Want to be where the action is? Strategic change management is a valued and evolving discipline at TD, ready to take the organization and your career, to new heights.

Want to shape the future? This is a strong and connected enterprise-wide change management community where you’ll feel connected and challenged. You’ll be busy, but never bored and your real passion for change will reap lasting rewards.

See yourself shoulder to shoulder with enterprise leaders and industry influencers? We do too. This is a role where you’re at the table, on industry panels and in your element. We support think time, planning and the value of connecting with peers, leaders and outside networks.

There’s a big appetite to raise the bar in this role. Change at TD is evolving and influencing at a rapid pace and we’re looking for visionaries, just like you to be this change.

The Enterprise Project Delivery Excellence (EPDE) team (previously the EPMO) drives Project Delivery Excellence by making Project Management, and all delivery disciplines, core competencies at TD. With an innovative mindset, we will achieve our critical Business Imperatives while instilling a culture that brings the TD Shared Commitments to life.

To effectively execute against the mandate, the EPDE has been functionally aligned into seven strategic pillars:

    • Govern: Drive project success through Enterprise wide support and mentoring on governance, project portfolio management best practices, tools and standardized processes
    • Strategy & Planning: Lead the overall Department strategy, execute against the Global Communications, Talent & Capability Roadmaps and manage Business Operations
    • Delivery: Lead Tier 1 / Tier 2 Business Transformations, Multi-segment and Corporate Programs on behalf of the Executive Sponsor and in alignment with Enterprise Strategies
    • Delivery Services: Improve delivery certainty by employing strategic insights and leading best practices through an active engagement model for Tier 1 / Tier 2 Programs
    • Data, Analytics and Change Management Pillar: Drive Project Delivery Excellence across the enterprise through the optimization of Project Data, Analytics and Reporting and provision of appropriate tools. Deliver Enterprise Change Management strategy ‎on behalf of EPDE
    • Agile Transformation Program (ATP): Support and sustain the adoption of Agile by all practitioners through continuous improvement, advancing methodology and standards to support TD’s evolution
    • Corporate Portfolio Delivery Group (CPDG): Provide project, portfolio management, and governance services for TD’s Corporate Segments

This role is aligned to the EPDE Data, Analytics and Change Management Pillar. Interaction is North American in scope.

Job Description

As a Change Management Specialist, you will:

    • Communicate difficult concepts, converting information into compelling business context and advice
    • Work directly with your business owner/sponsor to identify change metrics
    • Support, clarify and lead work packages including constraints while prioritizing the customer experience
    • Conduct important analysis to make recommendations, assess effectiveness and mitigate risk
    • Facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects, handover of ownership)
    • Engage appropriate partners and collaborate across TD to drive successful change
    • Identify and lead problem resolution in your assigned area of responsibility
    • Responsibilities and Accountabilities:
    • Develop holistic change management strategy / plans to effectively engage and train affected stakeholders in support of EPDE and partner work effort execution and deployment  efforts
    • Maximize the benefits of EPDE initiatives by ensuring successful receipt, adoption and sustainment by target stakeholders
    • Coordinate Enterprise Project Delivery Excellence changes and facilitate partner changes in accordance with Enterprise Change Management model
    • Understand target states and the change required to progress towards them, including strategy, communication and change from a delivery and organizational perspective
    • Maintain positive working relationships with  EPDE, Control Partners and stakeholders
    • Support the ongoing maturation of Change Management at TD by being an active member of the Change Management Community of Practice
    • Utilize Enterprise Change Management forums and partnerships to ensure that changes are properly prioritized & scheduled for efficient consumption
    • Define or create metrics or other monitoring opportunities as needed to assess impact and effectiveness and identify secondary tactics as necessary
    • Ensure that key reporting data is consistently collected and regularly reported
    • Identify barriers to future changes and recommend change management activities to address

Job Requirements

What can you bring to TD? Get our attention with your professional credentials and personal accomplishments and note these other key attributes we value:

    • Undergraduate degree
    • Seven (7) or more years of related experience, working in large matrix organizations with multiple stakeholders and partners across a variety of businesses and functional units
    • Advanced knowledge of change management principles, industry standards and methodologies, project management, organizational practices and business transformation
    • Experience in assessment/review of scope and success metric definition to ensure alignment to defined outcomes and client needs
    • Consulting experience and/or proven engagement skills, to actively listen and understand stakeholders needs and concerns and collaborate to bring clarity to the definition of them
    • Strong facilitation skills and experience leading group discussions
    • Strong time management skills in an environment with multiple competing priorities
    • Demonstrated relationship building skills, with superior ability to make things happen through the use of positive influence, strong team building and a trust building orientation
    • Excellent problem solving and analytical skills and the ability to recommend and resolve issues quickly
    • Skill in using software tools, applications (MS Office), data analysis methods and reporting techniques
    • Ability to negotiate and influence
    • Ability to communicate clearly, confidently and effectively in both oral and written form
    • Ability to work collaboratively, build relationships, succeed in a team and work independently
    • Ability to exercise good judgement in making decisions
    • Ability to analyze, research, organize and prioritize work and meet multiple deadlines
    • Ability to handle confidential information with discretion
    • Relevant Change Management accreditations

 

  • Nice to have working knowledge of the following (or similar) applications:
    • JIRA
    • Clarity
    • Confluence
    • Sharepoint
    • Tableau

 

To apply, please contact

Fred Wong, Manager, Strategy & Planning EPDE, TD Group

T: 416-983-0223

Fred.Wong@td.com

 


 

Job Title – Senior Change Management Specialist

Job Level – 11

Ready to be the change at TD?

We’re an innovator and leader in the change management space. When others look to change, they look to TD for inspiration and results. Across the bank, we’re fast-tracking digital and agile culture transformation. Our legendary customer experience continues to guide us as we deliver groundbreaking projects and experiences.

Want to be where the action is? Strategic change management is a valued and evolving discipline at TD, ready to take the organization and your career, to new heights.

Want to shape the future? This is a strong and connected enterprise-wide change management community where you’ll feel connected and challenged. You’ll be busy, but never bored and your real passion for change will reap lasting rewards.

See yourself shoulder to shoulder with enterprise leaders and industry influencers? We do too. This is a role where you’re at the table, on industry panels and in your element. We support think time, planning and the value of connecting with peers, leaders and outside networks.

There’s a big appetite to raise the bar in this role. Change at TD is evolving and influencing at a rapid pace and we’re looking for visionaries, just like you to be this change.

The Enterprise Project Delivery Excellence (EPDE) team (previously the EPMO) drives Project Delivery Excellence by making Project Management, and all delivery disciplines, core competencies at TD. With an innovative mindset, we will achieve our critical Business Imperatives while instilling a culture that brings the TD Shared Commitments to life.

To effectively execute against the mandate, the EPDE has been functionally aligned into seven strategic pillars:

    • Govern: Drive project success through Enterprise wide support and mentoring on governance, project portfolio management best practices, tools and standardized processes
    • Strategy & Planning: Lead the overall Department strategy, execute against the Global Communications, Talent & Capability Roadmaps and manage Business Operations
    • Delivery: Lead Tier 1 / Tier 2 Business Transformations, Multi-segment and Corporate Programs on behalf of the Executive Sponsor and in alignment with Enterprise Strategies
    • Delivery Services: Improve delivery certainty by employing strategic insights and leading best practices through an active engagement model for Tier 1 / Tier 2 Programs
    • Data, Analytics and Change Management Pillar: Drive Project Delivery Excellence across the enterprise through the optimization of Project Data, Analytics and Reporting and provision of appropriate tools. Deliver Enterprise Change Management strategy ‎on behalf of EPDE
    • Agile Transformation Program (ATP): Support and sustain the adoption of Agile by all practitioners through continuous improvement, advancing methodology and standards to support TD’s evolution
    • Corporate Portfolio Delivery Group (CPDG): Provide project, portfolio management, and governance services for TD’s Corporate Segments

This role is aligned to the Enterprise Project Delivery Excellence Data, Analytics and Change Management Pillar.

Job Description

About this Role

Are you recognized as a top-level change specialist, bringing significant breadth and depth of expertise to discussions and decision-influencing? Can you lead end-to-end change management efforts on highly complex projects that can significantly affect business segment teams and their partners? If so, this could be the career opportunity for you. We’re seeking a leader to provide advisory services to executives and business leaders while governing strategic and complex enterprise change management across TD.

Reporting to the Senior Manager, Change Management and Delivery Transformation, this Change Lead is responsible for Change Management activities within the Risk Marketplace project, helping define the Risk Marketplace enablers (required skills, tools, artifacts, etc.), supporting communications (including developing a communication plan) and interacting with Control Partners, Delivery Transformation, Enterprise Project Delivery Excellence, and other partners to ensure that this transformative work is successfully enabled, delivered and received within the organization.

The successful incumbent must have practical delivery experience, strong organizational skills, excellent communication skills and diplomacy. The role may also support complementary areas of Delivery Transformation and/or Enterprise Change Management as assigned.

 

As a Senior Change Management Specialist, you will

    • Lead a diverse range of working colleagues and partners to assess potential and actual complex change processes
    • Communicate difficult concepts, converting information into compelling business context and advice
    • Work directly with business owner/sponsor to identify change adoption metrics
    • Support, clarify and lead work packages including constraints and prioritizing customer experience
    • Conduct complex analysis to make recommendations, assess effectiveness of solutions and manage risk
    • Enable internal and external business operations compliance (e.g. financial, regulatory, other controls)
    • Assess, understand and recommend decisions to meet customer needs and quality experience
    • Engage appropriate partners and collaborate across TD to drive successful change and desired results
    • Facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects, handover of ownership)
    • Solves unusual and ambiguous problems that can affect business and change outcomes/benefits

 

Accountabilities:

    • Develop holistic change management strategy/ plans to effectively engage and train affected stakeholders in support of Risk Marketplace project execution and roll-out efforts in alignment with key change management groups and practices within the organization
    • Working with the Risk Marketplace project delivery team to ensure appropriate interaction and knowledge sharing take place to identify and assess change management needs across all stakeholders
    • Oversee and engage the Change Management community for Delivery Transformation – working with EPDE and segment delivery teams / Centres of Excellence
    • Understand target states and the change required to progress towards them, including strategy, communication and change from a delivery and organizational perspective
    • Create metrics to assess impact and effectiveness and identify secondary tactics as necessary
    • Maintain positive working relationships with EPDE, Control Partners and project/program team members and stakeholders
    • Support the ongoing maturation of Change Management at TD by being an active member of the Change Management Community of Practice

 

Job Requirements

What can you bring to TD? Get our attention with your professional credentials and personal accomplishments and note these other key attributes we value:

    • Undergraduate degree
    • Ten (10) or more years of related experience, working in a project environment in large organizations
    • Advanced knowledge of change management principles, industry standards and methodologies, project management, organizational and business transformation practices
    • Knowledge of risk management environment, standards and regulations
    • Change management experience within a project delivery and/or delivery transformation context
    • Experience in assessment/review of scope definition to ensure alignment to business value and client needs
    • JIRA, Confluence experience is an asset
    • Skill in using software tools, applications (MS Office), data analysis methods and reporting techniques
    • Ability to negotiate and influence
    • Ability to communicate clearly, confidently and effectively in both oral and written form; ability to handle confidential information with discretion
    • Ability to work collaboratively and build relationships, succeed in a team and work independently
    • Ability to exercise good judgement in making decisions
    • Relevant Change Management accreditations

 

To apply, please contact

Fred Wong, Manager, Strategy & Planning EPDE, TD Group

T: 416-983-0223

Fred.Wong@td.com

 


 

 

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