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Specialist, Change Management Hatch Mississauga  
Manager, Strategic Innovation & Business Improvement City of Vaughan Vaughan November 2, 2018
Senior Change Management Specialist TD Bank Group Toronto  
Change Management Specialist TD Bank Group Toronto  

Specialist, Change Management

Hatch

We currently have an excellent opportunity for a Specialist, Change Management within our Advisory business unit. The change specialist will play a key role in maximizing client project outcomes by increasing employee adoption, utilization and proficiency while minimizing resistance to the changes that impact them. These changes include modifications to business processes, implementation or improvements of systems and technology, changes to job roles and organizational structure.

The primary responsibility of the role will be to create and implement change management strategies and plans aligned with the Hatch methodology and toolkit and the clients’ needs. The change specialist will participate as a member of a cross-functional team on both external and internal projects to integrate change management activities into project plans. In addition to project responsibilities, the change specialise will act as a coach for senior leaders and all levels of managers to guide them in fulfilling the role of a change sponsor.

Accountabilities for this role include:
Project Management and Support

  • Apply a structured change management methodology and process to change initiatives
    and projects utilizing the Hatch methodology, change assessments and change plans
  • Develop the case for change, design key messages and craft communications materials
  • Support training efforts by documenting requirements and supporting the design and
    the delivery of training programs
  • Identify, analyze and prepare risk mitigation tactics and resistance management plans
  • Act as change management Subject Matter Expert on ongoing projects and support
    Hatch project teams to integrate change management into their client transition plans

Business development leadership

  • Support business and practice leaders in ongoing business development efforts
  • Build client confidence in Hatch’s approach to integrating change management practices
    into their technical solutions

Build change management capacity

  • Train Hatch practitioners in change management/leadership.
  • Coach Hatch project leaders and engineers on ongoing client projects.
  • Develop a plan to foster change management awareness and competency into the
    Hatch culture

Support Hatch leadership

  • Provide practical support to Hatch Board and other senior leaders on the role and
    practice of change management

 

Qualifications for this role:

  • Bachelor Degree in Business, Commerce, Behavioral Sciences, or other related field. A Masters Degree in Business or Organizational Behavior is an asset.
  • Experience and knowledge of change management principles, methodologies and tools. Ability to design and execute a variety of change assessments and plans. PROSCI certification preferred.
  • A minimum of 5-7 years of proven experience working in change management, org design and
    program management with experience working within a management consulting capacity.
    Technology implementation experience is an asset (i.e. SAP implementation).
  • Exceptional communication skills, both written and verbal; ability to articulate targeted
    messages to a variety of audiences and develop effective executive presentations. Global work experience is an asset.
  • Proven project management success with strong track record on-time, on-budget and to specification delivery of projects and experience with sponsor and risk management.
  • Strong analytical and problem solving skills with the ability to clearly and articulately identify
    and define problems and develop creative solutions to address client requirements.
  • Ability to work effectively at all levels in an organization; strong relationship management skills.
  • Experience advising senior leaders on the value of and ways to adopt new ideas/practices.

 

Hatch is an employee-owned, multidisciplinary professional services firm that delivers a comprehensive array of technical and strategic services, including consulting, information technology, engineering, process development, and project and construction management to the major private and public sector clients.

Hatch is all about challenge and opportunity. We challenge our clients with innovative ideas that help them take their business to higher levels. We challenge ourselves by taking on projects that many of our competitors would shy away from. And we challenge our employees to take on responsibilities and take initiative regardless of position title or job description.

 

To apply, please email Ms. Nura Askar at nura.askar@hatch.com

 

 


 

Manager, Strategic Innovation and Business Improvement

City of Vaughan

(JOB # J0818-0559)

 

CITIZENS FIRST THROUGH SERVICE EXCELLENCE

We have an exciting Full Time Non-Unionized opportunity in the
Office of Transformation & Strategy for an experienced and motivated individual

 

Vaughan is a city on the move. With a downtown core rising from the ground, a state-of-the-art hospital under construction and a bustling subway, these exciting projects are transforming the community. Be part of something amazing and build your career at the City of Vaughan. As one of the fastest growing municipalities in Canada, we are committed to providing a thriving work environment, excellent benefits, learning and growth opportunities and a place where collaboration and teamwork is fostered. Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

 

Responsible for planning, leading and executing strategic and transformational projects aimed at achieving the strategic goals and objectives of the City of Vaughan. Provide vision, leadership and expertise to all business areas of the corporation to drive change and transform the business, using innovative ideas, process improvements and leveraged technological. Provide leadership and input into enterprise level integration of business processes, technology solutions and customer experience to drive innovation for the corporation. Develop process improvement and technology deployment strategies aligned with the Corporation’s strategic vision, direction and Service Excellence priorities, to enhance the customer experience and manage risks. Projects will include, but are not limited to: technology enhancements, electronic service delivery, implementation of regulatory changes and change management of business processes.

 

Qualifications and experience:

  • University Degree in Business Administration, Engineering, or suitable equivalent.
  • Minimum eight (8) years’ experience in developing and implementing business transformation initiatives. Experience in innovation strategies is an asset
  • PMP designation
  • Lean Six Sigma Certification
  • Change Management Practitioner
  • Advanced knowledge of Development Applications Approval Process and associated legal frameworks such as Building Code Act, Planning Act, Ontario Building Code and Zoning By-laws would be a significant asset.
  • Ability to simplify and communicate complex issues.
  • Data analytics and modeling.
  • Public speaking and presentation skills.
  • Knowledge of and demonstrated ability in the City’s core and leadership competencies as well as relevant departmental functional competencies.
  • A valid Ontario ‘G’ driver’s license, in good standing, with access to a reliable vehicle for corporate use.
  • Ability to work outside normal business hours, as required.
  • Occasional travel to engage with peer municipalities, other levels of governments and stakeholders
  • Occasional construction site visits accompanying specialist staff

 

In addition to offering a competitive compensation package, we have a strong focus on health and wellness, including fitness facilities and family-focused benefits.

 

If you are an energetic person who is interested in bringing your knowledge and passion to the City of Vaughan, please click here to apply online by Friday November 2, 2018.

 

Please note that only candidates selected for interviews will be contacted.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.

 

 

 


 

Change Management Specialist

TD Bank Group

Department Overview

Ready to be the change at TD?

We’re an innovator and leader in the change management space. When others look to change, they look to TD for inspiration and results. Across the bank, we’re fast-tracking digital and agile culture transformation. Our legendary customer experience continues to guide us as we deliver groundbreaking projects and experiences.

Want to be where the action is? Strategic change management is a valued and evolving discipline at TD, ready to take the organization and your career, to new heights.

Want to shape the future? This is a strong and connected enterprise-wide change management community where you’ll feel connected and challenged. You’ll be busy, but never bored and your real passion for change will reap lasting rewards.

See yourself shoulder to shoulder with enterprise leaders and industry influencers? We do too. This is a role where you’re at the table, on industry panels and in your element. We support think time, planning and the value of connecting with peers, leaders and outside networks.

There’s a big appetite to raise the bar in this role. Change at TD is evolving and influencing at a rapid pace and we’re looking for visionaries, just like you to be this change.

The Enterprise Project Delivery Excellence (EPDE) team (previously the EPMO) drives Project Delivery Excellence by making Project Management, and all delivery disciplines, core competencies at TD. With an innovative mindset, we will achieve our critical Business Imperatives while instilling a culture that brings the TD Shared Commitments to life.

To effectively execute against the mandate, the EPDE has been functionally aligned into seven strategic pillars:

    • Govern: Drive project success through Enterprise wide support and mentoring on governance, project portfolio management best practices, tools and standardized processes
    • Strategy & Planning: Lead the overall Department strategy, execute against the Global Communications, Talent & Capability Roadmaps and manage Business Operations
    • Delivery: Lead Tier 1 / Tier 2 Business Transformations, Multi-segment and Corporate Programs on behalf of the Executive Sponsor and in alignment with Enterprise Strategies
    • Delivery Services: Improve delivery certainty by employing strategic insights and leading best practices through an active engagement model for Tier 1 / Tier 2 Programs
    • Data, Analytics and Change Management Pillar: Drive Project Delivery Excellence across the enterprise through the optimization of Project Data, Analytics and Reporting and provision of appropriate tools. Deliver Enterprise Change Management strategy ‎on behalf of EPDE
    • Agile Transformation Program (ATP): Support and sustain the adoption of Agile by all practitioners through continuous improvement, advancing methodology and standards to support TD’s evolution
    • Corporate Portfolio Delivery Group (CPDG): Provide project, portfolio management, and governance services for TD’s Corporate Segments

This role is aligned to the EPDE Data, Analytics and Change Management Pillar. Interaction is North American in scope.

Job Description

As a Change Management Specialist, you will:

    • Communicate difficult concepts, converting information into compelling business context and advice
    • Work directly with your business owner/sponsor to identify change metrics
    • Support, clarify and lead work packages including constraints while prioritizing the customer experience
    • Conduct important analysis to make recommendations, assess effectiveness and mitigate risk
    • Facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects, handover of ownership)
    • Engage appropriate partners and collaborate across TD to drive successful change
    • Identify and lead problem resolution in your assigned area of responsibility
    • Responsibilities and Accountabilities:
    • Develop holistic change management strategy / plans to effectively engage and train affected stakeholders in support of EPDE and partner work effort execution and deployment  efforts
    • Maximize the benefits of EPDE initiatives by ensuring successful receipt, adoption and sustainment by target stakeholders
    • Coordinate Enterprise Project Delivery Excellence changes and facilitate partner changes in accordance with Enterprise Change Management model
    • Understand target states and the change required to progress towards them, including strategy, communication and change from a delivery and organizational perspective
    • Maintain positive working relationships with  EPDE, Control Partners and stakeholders
    • Support the ongoing maturation of Change Management at TD by being an active member of the Change Management Community of Practice
    • Utilize Enterprise Change Management forums and partnerships to ensure that changes are properly prioritized & scheduled for efficient consumption
    • Define or create metrics or other monitoring opportunities as needed to assess impact and effectiveness and identify secondary tactics as necessary
    • Ensure that key reporting data is consistently collected and regularly reported
    • Identify barriers to future changes and recommend change management activities to address

Job Requirements

What can you bring to TD? Get our attention with your professional credentials and personal accomplishments and note these other key attributes we value:

    • Undergraduate degree
    • Seven (7) or more years of related experience, working in large matrix organizations with multiple stakeholders and partners across a variety of businesses and functional units
    • Advanced knowledge of change management principles, industry standards and methodologies, project management, organizational practices and business transformation
    • Experience in assessment/review of scope and success metric definition to ensure alignment to defined outcomes and client needs
    • Consulting experience and/or proven engagement skills, to actively listen and understand stakeholders needs and concerns and collaborate to bring clarity to the definition of them
    • Strong facilitation skills and experience leading group discussions
    • Strong time management skills in an environment with multiple competing priorities
    • Demonstrated relationship building skills, with superior ability to make things happen through the use of positive influence, strong team building and a trust building orientation
    • Excellent problem solving and analytical skills and the ability to recommend and resolve issues quickly
    • Skill in using software tools, applications (MS Office), data analysis methods and reporting techniques
    • Ability to negotiate and influence
    • Ability to communicate clearly, confidently and effectively in both oral and written form
    • Ability to work collaboratively, build relationships, succeed in a team and work independently
    • Ability to exercise good judgement in making decisions
    • Ability to analyze, research, organize and prioritize work and meet multiple deadlines
    • Ability to handle confidential information with discretion
    • Relevant Change Management accreditations

 

  • Nice to have working knowledge of the following (or similar) applications:
    • JIRA
    • Clarity
    • Confluence
    • Sharepoint
    • Tableau

 

To apply, please contact

Fred Wong, Manager, Strategy & Planning EPDE, TD Group

T: 416-983-0223

Fred.Wong@td.com

 


 

Senior Change Management Specialist

TD Bank Group

Ready to be the change at TD?

We’re an innovator and leader in the change management space. When others look to change, they look to TD for inspiration and results. Across the bank, we’re fast-tracking digital and agile culture transformation. Our legendary customer experience continues to guide us as we deliver groundbreaking projects and experiences.

Want to be where the action is? Strategic change management is a valued and evolving discipline at TD, ready to take the organization and your career, to new heights.

Want to shape the future? This is a strong and connected enterprise-wide change management community where you’ll feel connected and challenged. You’ll be busy, but never bored and your real passion for change will reap lasting rewards.

See yourself shoulder to shoulder with enterprise leaders and industry influencers? We do too. This is a role where you’re at the table, on industry panels and in your element. We support think time, planning and the value of connecting with peers, leaders and outside networks.

There’s a big appetite to raise the bar in this role. Change at TD is evolving and influencing at a rapid pace and we’re looking for visionaries, just like you to be this change.

The Enterprise Project Delivery Excellence (EPDE) team (previously the EPMO) drives Project Delivery Excellence by making Project Management, and all delivery disciplines, core competencies at TD. With an innovative mindset, we will achieve our critical Business Imperatives while instilling a culture that brings the TD Shared Commitments to life.

To effectively execute against the mandate, the EPDE has been functionally aligned into seven strategic pillars:

    • Govern: Drive project success through Enterprise wide support and mentoring on governance, project portfolio management best practices, tools and standardized processes
    • Strategy & Planning: Lead the overall Department strategy, execute against the Global Communications, Talent & Capability Roadmaps and manage Business Operations
    • Delivery: Lead Tier 1 / Tier 2 Business Transformations, Multi-segment and Corporate Programs on behalf of the Executive Sponsor and in alignment with Enterprise Strategies
    • Delivery Services: Improve delivery certainty by employing strategic insights and leading best practices through an active engagement model for Tier 1 / Tier 2 Programs
    • Data, Analytics and Change Management Pillar: Drive Project Delivery Excellence across the enterprise through the optimization of Project Data, Analytics and Reporting and provision of appropriate tools. Deliver Enterprise Change Management strategy ‎on behalf of EPDE
    • Agile Transformation Program (ATP): Support and sustain the adoption of Agile by all practitioners through continuous improvement, advancing methodology and standards to support TD’s evolution
    • Corporate Portfolio Delivery Group (CPDG): Provide project, portfolio management, and governance services for TD’s Corporate Segments

This role is aligned to the Enterprise Project Delivery Excellence Data, Analytics and Change Management Pillar.

Job Description

About this Role

Are you recognized as a top-level change specialist, bringing significant breadth and depth of expertise to discussions and decision-influencing? Can you lead end-to-end change management efforts on highly complex projects that can significantly affect business segment teams and their partners? If so, this could be the career opportunity for you. We’re seeking a leader to provide advisory services to executives and business leaders while governing strategic and complex enterprise change management across TD.

Reporting to the Senior Manager, Change Management and Delivery Transformation, this Change Lead is responsible for Change Management activities within the Risk Marketplace project, helping define the Risk Marketplace enablers (required skills, tools, artifacts, etc.), supporting communications (including developing a communication plan) and interacting with Control Partners, Delivery Transformation, Enterprise Project Delivery Excellence, and other partners to ensure that this transformative work is successfully enabled, delivered and received within the organization.

The successful incumbent must have practical delivery experience, strong organizational skills, excellent communication skills and diplomacy. The role may also support complementary areas of Delivery Transformation and/or Enterprise Change Management as assigned.

 

As a Senior Change Management Specialist, you will

    • Lead a diverse range of working colleagues and partners to assess potential and actual complex change processes
    • Communicate difficult concepts, converting information into compelling business context and advice
    • Work directly with business owner/sponsor to identify change adoption metrics
    • Support, clarify and lead work packages including constraints and prioritizing customer experience
    • Conduct complex analysis to make recommendations, assess effectiveness of solutions and manage risk
    • Enable internal and external business operations compliance (e.g. financial, regulatory, other controls)
    • Assess, understand and recommend decisions to meet customer needs and quality experience
    • Engage appropriate partners and collaborate across TD to drive successful change and desired results
    • Facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects, handover of ownership)
    • Solves unusual and ambiguous problems that can affect business and change outcomes/benefits

 

Accountabilities:

    • Develop holistic change management strategy/ plans to effectively engage and train affected stakeholders in support of Risk Marketplace project execution and roll-out efforts in alignment with key change management groups and practices within the organization
    • Working with the Risk Marketplace project delivery team to ensure appropriate interaction and knowledge sharing take place to identify and assess change management needs across all stakeholders
    • Oversee and engage the Change Management community for Delivery Transformation – working with EPDE and segment delivery teams / Centres of Excellence
    • Understand target states and the change required to progress towards them, including strategy, communication and change from a delivery and organizational perspective
    • Create metrics to assess impact and effectiveness and identify secondary tactics as necessary
    • Maintain positive working relationships with EPDE, Control Partners and project/program team members and stakeholders
    • Support the ongoing maturation of Change Management at TD by being an active member of the Change Management Community of Practice

 

Job Requirements

What can you bring to TD? Get our attention with your professional credentials and personal accomplishments and note these other key attributes we value:

    • Undergraduate degree
    • Ten (10) or more years of related experience, working in a project environment in large organizations
    • Advanced knowledge of change management principles, industry standards and methodologies, project management, organizational and business transformation practices
    • Knowledge of risk management environment, standards and regulations
    • Change management experience within a project delivery and/or delivery transformation context
    • Experience in assessment/review of scope definition to ensure alignment to business value and client needs
    • JIRA, Confluence experience is an asset
    • Skill in using software tools, applications (MS Office), data analysis methods and reporting techniques
    • Ability to negotiate and influence
    • Ability to communicate clearly, confidently and effectively in both oral and written form; ability to handle confidential information with discretion
    • Ability to work collaboratively and build relationships, succeed in a team and work independently
    • Ability to exercise good judgement in making decisions
    • Relevant Change Management accreditations

 

To apply, please contact

Fred Wong, Manager, Strategy & Planning EPDE, TD Group

T: 416-983-0223

Fred.Wong@td.com

 


 

 

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